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 You are here: Home arrow RFID-Livestock identification arrow New, wireless technology smoothes the travel experience for passengers
 

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New, wireless technology smoothes the travel experience for passengers PDF Print E-mail
Saturday, 31 May 2008

Copenhagen Airport has tested a new wireless technology developed by a consortium that includes Lyngsoe Systems. The technology is designed to provide passengers with a more relaxed start to their journey as well as reduce the number of flight delays. Passengers, airlines and the airport can see a number of opportunities for the technology.

Early in the morning on 15 May, a test was performed with the assistance of passengers onboard the SAS flight bound for Sharm el Sheikh. The passengers were met at the check-in by members of the development consortium asking if they would participate in the test of the new technology. Of the passengers, 106 agreed to participate and gave their name and mobile number in return for an active RFID tag the size of a credit card.

 

With the RFID tag in their pocket and 25 readers placed around the terminal, it is possible to identify the whereabouts of an individual passenger within an area specified in the system as a "zone". Lyngsoe Systems has been working with RFID for many years and run the world’s larges RFID network. So while the RFID element of the system is not a new technology, a new functionality has just been added – the Gatecaller.

Gatecaller – proactive boarding process

The Gatecaller is a functionality that makes it easy for the personnel at the gate to send an SMS to a passenger who will be late for boarding if no action is taken. Each passenger carrying an RFID tag is visible to the personnel at the gate as a green, yellow or red dot in a graphical overview of the airport divided into zones. If red, they are actually already too late for boarding once the walking and queue time from where they are to the gate has been taken into account, and they will delay the flight if no action is taken. This new proactive approach to the boarding process makes it possible to reduce the number of flight delays caused by late arriving passengers and also allows the passengers to have a more relaxed experience in the airport.

Visions from Copenhagen Airport

"We could achieve a far less stressful airport environment by using this technology, as the about 300 calls a day over the loudspeaker could be eliminated. In the longer term the gate personnel can send an SMS to late passengers or restrict calls over the loudspeaker to the area in the airport where the passenger is. This means that the noise level will be lower making the airport a calmer place to be", says Henrik Bjørner Søe, marketing manager for Copenhagen Airports.

A more secure start of the travel for the passengers

One of the passengers that participated in the test on 15 May is Jim Andersen from Copenhagen. He says, "I think it is absolutely harmless. I actually forgot I had the tag in my pocket. I can absolutely see some possibilities for the technology. For example, it can help ensure that the travelers reach the right gate in time. I could also imagine that I would make use of the possibility to receive an SMS with travel tips for my destination."

Positive towards new technology

Like Jim Andersen, many other travelers can see the benefit of the technology and are not bothered by the fact that airport personnel can follow their movements. An independent survey conducted in Denmark recently showed that 74 percent of the 800 respondents were positive about the use of the technology and, of these, 60 percent would feel more secure.

The system will become more advanced

"Today, we have had demonstrated that the new wireless technology will give the gate personnel a better overview of where the passengers are in the airport," explains Henrik Bjørner Søe. "At the same time the passengers have the security of knowing that they will get an SMS or a call if they are about to be late for the gate. It has been proven today that the technology works in practice, and we will now develop the system further so that the passengers can see the advantage of using the system. Among other projects, we are working on establishing a service that the passengers can register for if they wish to receive information on their travel destination, such as weather, restaurant recommendations or other tourist information."

User feedback is gold

"At Lyngsoe Systems, we have been working with tracking and management of many different types of assets with RFID technology for many years, but using the technology in the service of people is new for us," says Jan Poulsen, Business Development Manager, Lyngsoe Systems. "It has therefore been extremely important for us to evaluate the reactions of the users – especially the passengers, but also the gate personnel in the airport."

A smoother and simpler travel

Also Scandinavian Airlines can see a huge potential in the new technology in the longer term. "In SAS, we participate in the test and follow the development closely because we take an interest in all new technologies that can make the journey simpler and smoother for our customers. We want to be leading in this area," says sales- and marketing director Lars Bording, SAS. "Today, for example, our customers can perform their check-in on their mobile and we are also testing identification using fingerprints (biometrics) on domestic flights at the moment. We are happy with today’s positive test of this new technology as currently about four percent of all SAS departures out of Copenhagen are delayed due to late passengers. SAS would have more flights leaving on time if we can get more customers through to the gate on time and without stress."

 

Related Links:

http://www.lyngsoesystems.com
 
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