"Quest can do what IntelliTrack cannot and that's provide face to face service for IntelliTrack Customers"; says Will Daniel, COO of IntelliTrack. "They can be there before during and after the WMS implementation, this high level of customer service is a real value to our end-users."
IntelliTrack Integration Partners are trained in IntelliTrack applications and the IntelliTrack programming code. IntelliTrack stands behind, supports and certifies their abilities to represent, install, modify and integrate IntelliTrack WMS products.
Quest will support Sales, Analysis, Integration, Implementation and Modification services for IntelliTrack Installations effective immediately in Ohio, Michigan, Western Pennsylvania and Kentucky. "Based on our experience working with clients looking for full-featured, cost-effective programs for inventory and warehouse management software, we are very excited to partner with IntelliTrack." Says Jack Brower, Director of Quest Integrated Solutions.
"We feel confident that the IntelliTrack suite of products provides the features and capabilities our clients need at a price point they can afford. Coupled with our commitment to customer satisfaction, Quest and IntelliTrack can offer a unique solution for anyone looking to implement an inventory, warehouse, or asset management system." Continues Jack.
IntelliTrack is not moving away from its traditional channel programs supporting Silver, Gold and Platinum Partners for its DMS and WMS products. "We have had a real problem in meeting service requirement demand for our WMS product generated not only by our partners but by customers who wish to work direct with IntelliTrack." Explains Daniel; "Our Integration Partners provide a great service outlet which allows us to maintain the sanctity of our partner channel."
IntelliTrack acknowledges that WMS customer requirements are evolving rapidly in the SMB market. "We were facing the dilemma of trying to fulfill our obligations to partners and partner customers with a product that needs continued improvement and features" Will explains; "The Integration Partner Program allows us to focus more on product enhancement and partner service to extend the value to end-users while maintaining the traditional reasonable cost that IntelliTrack is famous for."
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