Tweet me!MyDealerLot and AutoAlert announce the release of a fully integrated solution for the service drive which combines MyDealerLot’s innovative automated RFID customer recognition system (Service Drive Concierge – ‘SDC’) with AutoAlert’s automated customer analytics solution for increasing sales through customer service interaction.
Three high profile Mercedes-Benz dealerships are participating in the pilot project which enables sales advisors to have immediate interaction with ‘alert’ customers as they pull into the service drive. SDC’s automated messaging services provide salespeople with direct links into the AutoAlert system with customer deals fully analyzed.
“SDC has always been about the very simple concept of knowing the exact moment a service customer pulls into the service drive. Using RFID to capture the customer’s arrival into the drive can trigger a variety of service based and sales based operations. The combined analytics and real time arrival data make this a truly unique offering for dealerships,” said MyDealerLot Founder and President George Cresto.
“The reason AutoAlert, Inc. continues to grow and prosper is in the results dealers are getting with our solution. When dealers know which of their clients are in the unique position of being able to trade out of their current vehicle and into a new one with no out of pocket and no increase in monthly payment is, that is gold waiting to be poured. With AutoAlert’s new capability to identify clients needing an extended warranty and those who may have a lease mileage penalty looming, dealers are discovering the true power of their own database. Now with the MyDealerLot integration all of this intelligence gets a whole lot more powerful,” said AutoAlert Founder and President Boyd Warner.
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